Return Policy

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Returns

Can I return my order?
Yes, it is possible.
If you are not satisfied with the items received, you can return them within 30 days of receipt.

To be eligible for a return, the following conditions must be met:

  • The item includes all original parts and components, and the packaging is in the same condition as when received.

  • The product only shows signs of normal handling. Damage caused by improper use is excluded.

  • Items for which hygiene is essential (e.g. personal care products) must be thoroughly cleaned before return.

  • The product proved to be defective immediately upon receipt.

We reserve the right to charge the customer for shipping costs.

Returns are processed within 7 working days. If all return conditions are met, the return will be officially accepted within this period.

⚠️ We reserve the right to refuse returns if we suspect that the goods have been used or damaged through no fault of ours.

How do I return my order?

If your order meets the return conditions, please follow this procedure:

Send an email to: info@nore-studios.com

Include the following information in your email:

  • Order number

  • Reason for return

  • Photo of the product (if damaged)

  • First and last name

  • Customer’s delivery address

We will contact you with the correct return address.

🚫 Do not return the package to the sender’s address!
Return shipping costs are borne by the customer.

CANCELLATION POLICY

Consumers have the right to cancel their order under the following conditions, provided they are acting as private individuals and not on behalf of a business.

A. Right of withdrawal

The withdrawal period is 30 days from the day the consumer or a third party (other than the carrier) receives the last item in the order.

As we operate with a fully automated processing system, orders are processed immediately after being placed. As a result, we cannot cancel or stop shipments once they are in transit. Refunds are only possible after the goods have been received and returned.

To exercise the right of withdrawal, you must clearly inform Lilla Milano by email. The withdrawal becomes valid only once we have received the returned goods. Return shipping costs are borne by the customer.

Shipment in transit

Our products are shipped from Asia, and longer delivery times may occur beyond our control.
If the order is already in transit, cancellation is not possible. Please wait to receive the goods and then return them.
However, you may still notify us of the cancellation in advance.

To ensure a faster return process, we kindly ask you to provide proof of shipment/tracking for the return parcel.

Consequences of withdrawal

In the event of withdrawal from the agreement, we will refund all payments received, excluding shipping costs (including any extra costs for non-standard shipping), within 30 days of receiving both the withdrawal notice and the returned goods.

Refunds will be made using the same payment method as the original transaction, unless otherwise agreed. No additional costs will be charged for the refund.

Since our shipments are made under DAP terms (Delivered At Place), please note the following regarding returns:

  • If a parcel is refused upon delivery due to unpaid customs duties or import taxes and is returned to us, return shipping costs or any incurred customs fees may be deducted from the refund.

  • We are not responsible for any customs duties or clearance fees imposed on returned goods. If such costs are charged to us upon receipt of the return parcel, the amount will be deducted from the total refund.

To avoid unnecessary costs or delays, please clearly mark all return parcels as “Returned Goods.”
If you have any questions before returning an item under DAP terms, please feel free to contact our customer service team.

⚠️ ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER’S OWN EXPENSE.