Shipping policy

Here’s the full and accurate British English translation of your Danish shipping and order information, keeping the same structure and professional tone:

Average Delivery Times for All Our Parcels

Once an order has been placed, it takes us between 1 and 3 working days to process it.
On weekdays, this often happens within one day, but if the order is placed on a Friday evening or during the weekend, it may take a little longer.

After processing, the order is dispatched, and delivery takes on average 8–12 working days.

We strive to make the ordering and delivery process as simple as possible for our customers.
If you have any questions or concerns, you are always welcome to contact our customer service team.

How Your Order Is Processed and Delivered

Placing an Order

The ordering process at [Shop name] has been made as straightforward as possible.
First, go to the product page and add the desired item to your shopping cart by clicking the black “Add to Cart” button.
It is important to ensure that the correct variants are selected. Once everything is correct, click “Proceed to Checkout.”

On the information page, please enter your correct address details. Make sure all information is accurate.
When this is done, click “Continue to Shipping.”

On the shipping page, you will have the opportunity to review your entered address details.
Please note that all shipments are completely free of charge – as a token of appreciation, we cover all delivery and shipping costs for our customers.

Then click “Continue to Payment.”

Payment Options

On the payment page, you can choose from several secure payment methods.
At velvoir-london.com, all payment methods are SSL-encrypted, ensuring that you are always in a secure payment environment.

Accepted cards:

  • AMEX

  • Mastercard

  • Maestro

  • Visa

Once you have selected your preferred payment method, click “Complete Order.” You will then be redirected to the payment platform. Follow the on-screen instructions to finalise your order.

If any unexpected issues occur with your order, please do not hesitate to contact us.

Shipping Costs

We cover all shipping costs for every order.
All our products are delivered free of charge to your doorstep, and there is no minimum order required.

Dispatch of Your Order

Have you found the perfect look or accessory on our website? Of course, you’ll want to enjoy it as soon as possible!
That’s why we make sure to process and ship your order as quickly as possible.

To offer fair prices, we choose to consolidate parcels into larger shipments and dispatch them once we reach the required minimum volume.
We appreciate your understanding and support in our efforts towards a better and more sustainable world.

Important: Like many other online shops, we are experiencing high demand, and delays may occur due to the coronavirus situation.
Please take this into account when placing your order. We will do our very best to dispatch your parcel as soon as possible.

Would you like to ensure your order is dispatched today?
Please contact us via email – our support team will be happy to assist you.

International Shipping and Customs

All international orders, including deliveries to the United Kingdom, are shipped under DAP terms (Delivered At Place).

This means:

  • Import duties, local VAT, and customs fees are not included in the prices displayed on our website.

  • These costs are the responsibility of the customer and must be paid to the local authorities or courier upon delivery.

  • The customer is considered the official importer and is fully responsible for complying with customs regulations and paying any fees required for delivery.

  • If the customer refuses to pay these charges and the order is returned to us, we reserve the right to deduct return shipping and customs costs from the final refund.

If you are unsure about the import regulations in your country, we recommend contacting your local customs office before placing an order.